Platform Team: Roles and Responsibilities¶
Purpose¶
This page aims to outline the different responsibilities - based on activities - that exists on the platform. Please also check the KaaS O&M Q0830044
Overview¶
See also - KaaS Reviews & approvals matrix
Service Manager¶
| Activity | Description |
|---|---|
| Onboarding Agreements | - Update & approve Template as needed - Ensure Agreements are created & signed with Project Teams |
| Cost & Chargeback | - Ensure platform overall monthly cost is calculated & aligned with PDL - Ensure cost for individual teams is captured in report (incl. Historic trend) - Cost alignment with project/teams - Managing Operational Budget - Charge postings to Teams |
| Change Management | - Change creation and description in ServiceNow - Change processing and closure in ServiceNow - Follow-up and updates of documentation as needed in ADO |
| Incidents & Disaster Recovery | - Ensure communication and right involvement and escalation of stakeholders (Confluent, architects, LOB Teams) - Ensure a Disaster Recovery Plan (DRP) is maintained and verified continuously |
| Scrum Master | - Facilitate and schedule agile events (daily stand-up, refinement, review, planning) - Ensure (backlog) epics, features and stories are described and prioritized (in alignment with Product Owner) |
IT Quality Controller (QC)¶
| Activity | Description |
|---|---|
| Change Management | - ServiceNow Change description input & review (‘implementation plan’) - Follow-up and updates of documentation as needed in ADO - Review & approval of documentation in ADO |
| Testing | - Test Plan creation in ADO - Test case creation and follow-up as needed in ADO (together with Delivery Team) - Review & approve Test case runs - Defect handling |
| Releases | - ServiceNow closure & reporting |
(Lead) Platform Architect¶
| Activity | Description |
|---|---|
| Features | - Create and describe features and associated dependencies and user-stories in ADO - Support Product Owner and Service Manager in prioritization - Review, approval and updates of configuration and documentation (PRs) as needed in ADO (Wiki + Source Code) |
| Testing | - Test case review and approval |
| Incidents | - Provide input and troubleshooting when needed - Describe and follow-up on Confluent Support Portal tickets for 3rd level escalations |
Product Delivery Lead¶
| Activity | Description |
|---|---|
| Features | - Overall responsible for planning and prioritization of features and user-stories in backlog (including input feedback from Teams/stakeholders) - Review and approval of Requirements and High-level Solution Designs in ADO |
| Testing | - Test plan review and approval |
| Onboarding Agreement | - Review & approve Template as needed |
Delivery Team¶
(DevOps Engineers, Architects and Integration Developers)
| Activity | Description |
|---|---|
| Features | - Create and describe user-stories and their associated dependencies and acceptance criteria from defined features - Deliver/Implement user-stories prioritized in iteration - Deliver user-stories in branches PRs that can be pushed for approval |
| Testing | - Test case creation - Test case execution |
| Incidents | - Support in troubleshooting and implementing hotfix changes |
Process and Governance Lead¶
| Activity | Description |
|---|---|
| Processes | - Describe, optimize, communicate and support efficient and effective processes for KaaS continuously - Change processes - Software (Configuration & Pipeline) Development & Release processes - Documentation Management processes - Onboarding processes - Support processes - Internal Processes & Support Ticket coordination & follow-up ITSM (ServiceNow) knowledge and expertise needed |
Support Partner Team¶
| Activity | Description |
|---|---|
| Incidents (requests) | - See Platform Runbook (teams-pipeline, team pipeline-template onboarding) |
| Incidents (issues) | - Monitoring and alerts TBD |